Client Services Manager

Blair West are supporting a leading global software technology consultancy with offices in Newcastle, Canada, and Eastern Europe, to find a Client Services Manager.

This is a senior-level role within the business, responsible for managing key customer accounts, with a focus on retention, innovation, and commercial growth. As the company continues to expand internationally, this role has been created to enhance client partnerships and deliver strategic value across a range of enterprise clients.

The opportunity:

• Take ownership of a defined portfolio of enterprise client accounts and drive long-term strategic relationships.
• Act as the key point of contact for clients, ensuring satisfaction, issue resolution and ongoing engagement.
• Define and deliver tailored account strategies that maximise revenue opportunities through upsell and cross-sell.
• Monitor service delivery and performance, ensuring solutions are meeting expectations and identifying areas for innovation or improvement.
• Collaborate with internal stakeholders across delivery, sales and finance to support commercial forecasting and account development.
• Provide insight-driven reporting and analysis to inform client strategy and demonstrate value.
• Represent the business during in-person client engagements across the UK, Central Europe and North America.
• Support proposal creation and commercial pitching to senior client stakeholders.
• Contribute to the continued development of service offerings based on evolving client needs.

You’ll be the ideal candidate for this position if you have:

• 3+ years of experience in account or client services management within an IT, digital or software consultancy.
• A proven track record of managing and growing enterprise accounts, ideally within financial services, public sector or large-scale private sector.
• Ability to engage confidently with C-suite and senior stakeholders across client organisations.
• Strong commercial acumen, including experience with fee structures, pricing models and revenue forecasting.
• A strategic and analytical mindset, with the ability to adapt account plans at pace.
• Comfortable leading and presenting proposals, pitches and solution-based discussions.
• A strong grasp of the consultancy delivery model and service innovation.
• Experience managing international client relationships would be beneficial.

The benefits included with this opportunity:

• Performance-based bonus structure with realistic OTE of £100K.
• Opportunities for international travel to engage with global client teams.
• A key role in a growing, internationally focused tech consultancy.
• Hybrid working model with flexibility and autonomy.

Our commitment

Blair West is an equal-opportunity employer. We embrace diversity and inclusion at every stage of the recruitment process. We are committed to fairness, equality, and ongoing diversity training for our team to give our candidates and clients a feeling of belonging during their experience with us. Please speak to their consultant if you require reasonable adjustments at any stage during their experience with us.