Blair West are supporting Dyer Engineering to find a Senior Technical Account Manager. This role is a key leadership position within the Commercial Department, reporting directly to the Commercial Director. It’s a fantastic opportunity for a proactive individual to lead the Technical Account Management team while building and maintaining strategic customer relationships.
The opportunity
- Lead and mentor the Technical Account Management team to ensure they achieve customer satisfaction and business goals.
- Manage key strategic accounts, acting as a trusted advisor to clients and identifying opportunities for business growth.
- Provide technical guidance throughout the product lifecycle, from pre-sales consultation to post-implementation support.
- Support the onboarding of new clients and ensure their seamless integration into the company’s operations.
- Collaborate cross-functionally with engineering, planning, quality, and production teams to resolve challenges and deliver exceptional service.
- Deliver commercial and technical quotations, identifying and mitigating risks during the quotation process.
- Support the introduction of new products through the NPI process, ensuring alignment with customer expectations.
- Track and report key account performance, providing regular updates to internal and external stakeholders.
- Facilitate presentations, workshops, and client training sessions to demonstrate Dyer Engineering’s capabilities.
You’ll be the ideal candidate for this position if you have
- A proven track record in Technical Account Management, preferably within a fabrication or machining environment.
- An HND/HNC in Mechanical Engineering or a related discipline.
- Experience in manufacturing and engineering with the ability to interpret technical drawings and customer specifications.
- Strong leadership and team management skills, with the ability to mentor and develop others.
- Excellent problem-solving and project management abilities.
- Effective communication and presentation skills, with the ability to build and maintain strong client relationships.
- Proficiency in using MS Office tools and relevant IT packages.
- The ability to travel independently between sites as required.
Our commitment
Blair West is an equal opportunity employer. We embrace diversity and inclusion at every stage of the recruitment process. We are committed to fairness, equality, and ongoing diversity training for our team to give our candidates and clients a feeling of belonging during their experience with us. If you require reasonable adjustments at any stage during their experience with us, please speak to their consultant.
